Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Lineserve, Inc. ("Company," "we," "us," or "our"), operating as Clause Labs AI. By creating an account, accessing, or using our AI-powered contract review platform at app.stephenndegwa.com (the "Service"), you agree to these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. "You" refers to the individual user and, where applicable, the organization they represent.

2. Description of Service

Clause Labs AI provides:

• AI-powered contract review and risk analysis
• Clause-by-clause risk scoring and findings
• AI-generated revision suggestions with tracked changes
• Contract question-and-answer with citation-backed responses
• Playbook-based review rules (system and custom)
• Contract comparison and version tracking
• Batch review for multiple documents
• Clause library management
• Obligation tracking with deadline management
• Preference learning that adapts to your review patterns

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. The Service is designed for legal professionals and is not intended for consumer use.

3.2 Account Responsibilities

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access

3.3 Team Accounts

Team account administrators are responsible for managing team members, setting roles (Admin, Member, Viewer), and ensuring all team members comply with these Terms. Invitation-based access is required — there is no self-signup to organizations.

4. Subscription Plans and Billing

4.1 Plans

We offer the following tiers:

• Solo (Free): Limited reviews per month, core AI features, single user
• Professional ($49/month): Increased limits, preference learning, custom playbooks, clause library
• Team ($99/user/month): All features, batch review, team management, API access, obligation tracking

Plan features and pricing may change. We will notify existing subscribers at least 30 days before any price increase takes effect for their account.

4.2 Billing

• Subscriptions are billed monthly or annually in advance via Stripe
• All fees are exclusive of applicable taxes, which will be added at checkout
• Failed payments may result in service downgrade to the free tier after a 7-day grace period

4.3 Cancellation and Refunds

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period — you retain access until then
• We do not provide prorated refunds for partial billing periods
• Annual subscriptions may be refunded within 14 days of purchase if fewer than 5 reviews have been performed

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Upload malicious files, malware, or content designed to exploit or attack the Service
• Attempt to reverse-engineer, decompile, or extract the AI models, prompts, or algorithms
• Scrape, crawl, or automatically extract data from the Service without authorization
• Share your account credentials or allow unauthorized users to access the Service
• Circumvent rate limits, usage caps, or tier restrictions
• Use the Service to generate output that impersonates legal advice from a licensed attorney
• Upload contracts that you do not have the right to analyze (e.g., stolen or confidential documents obtained without authorization)
• Resell, sublicense, or redistribute the Service or its outputs without our written consent

6. Intellectual Property

6.1 Our IP

The Service, including its design, code, AI models, prompts, algorithms, playbook rules, documentation, and all associated intellectual property, is owned by Lineserve, Inc. Nothing in these Terms transfers any IP rights to you.

6.2 Your Content

You retain all rights to the contracts and documents you upload. By uploading content, you grant us a limited, non-exclusive license to process it solely for the purpose of providing the Service. This license terminates when the analysis is complete and the contract text is discarded from our processing pipeline.

6.3 AI-Generated Output

Analysis results, suggestions, risk scores, and other AI-generated outputs are provided to you for your use in connection with the uploaded contracts. You may use these outputs in your legal practice. However, outputs are generated by AI and may contain errors — you are responsible for verifying accuracy.

7. AI Disclaimer and Limitations

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT AI-GENERATED ANALYSIS, SUGGESTIONS, OR RISK ASSESSMENTS ARE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR LEGAL MATTER.
• IN NO EVENT SHALL LINESERVE, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR LEGAL OUTCOMES, WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

9. Indemnification

You agree to indemnify and hold harmless Lineserve, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Key points:

• Contract text is not retained after analysis
• We do not use your data to train AI models
• You have full data export and deletion rights
• See our Security page for technical details

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or security patches. We will provide reasonable advance notice of planned downtime when possible.

12. Termination

12.1 By You

You may close your account at any time through your account settings. Upon closure, your data enters a 30-day soft-delete period during which you can request recovery. After 30 days, all data is permanently deleted.

12.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use policy
• Engage in fraudulent or abusive behavior
• Fail to pay subscription fees after the grace period
• Have been inactive for more than 12 months (free tier only, with 30 days' notice)

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

13.2 Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in San Francisco, California, or remotely at the election of either party.

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis. You waive the right to participate in a class action, class arbitration, or any other representative proceeding.

14. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email and/or a prominent notice on the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Miscellaneous

• Entire Agreement: These Terms, the Privacy Policy, and the Cookie Policy constitute the entire agreement between you and us
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force
• No Waiver: Failure to enforce any provision does not waive our right to enforce it later
• Assignment: You may not assign your rights under these Terms. We may assign our rights in connection with a merger, acquisition, or sale of assets

16. Contact

For questions about these Terms:

• Email: legal@Clause Labs.ai
• Mail: Lineserve, Inc., 2261 Market Street #4068, San Francisco, CA 94114